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Sutton Swim FAQ

  • What should I wear when going the the swimming class?
    Please bring swim trunks for the boys and one-piece bathing suits for the girls. Goggles are required for all students and can be purchased in our retail area. Rash guards and swim caps are optional, though we recommend against wearing rash guards as they restrict mobility. Please do not wear jewelry in the pool as it can easily fall off and jam our pump system. Students that are not potty-trained must wear a disposable swim diaper under a non-disposable swim diaper.
  • What is the check in process?
    When arriving for your child’s lesson, avoid sending your children to check in by themselves. This allows us to inform you of any changes or charges regarding your lessons and ensures that your child is checked in properly.
  • What do I do if my child cries?
    It’s normal for children to cry on their first day. On average, it takes about three classes for a child to start to become comfortable in the water, but it can vary. Once the children become accustomed to their new teacher, environment, and routine, they realize that swimming lessons are fun! ​ Pulling a child out of class is never recommended. Although it can be difficult for parents, having your child complete the class is the best way for them to overcome their fears.
  • What is the student to teacher ratio?
    Our standard lessons have a maximum class size of three students, baby lessons have a maximum of six parent & child pairs, semi-private and adult lessons have a maximum of two students to one teacher. Private lessons are one on one.
  • When will my child be water safe?
    Nobody is ever 100% safe in the water. Learning to swim is the best way to improve water safety, but your child should never be left unattended in the water.
  • When will my child recieve a ribbon?
    A student receives a ribbon once they comfortably master the goals listed for that level. Progress reports are done for the whole school periodically and can be done on request if you would like an update on your child’s progress.
  • My child recieved a ribbon. Do they need to switch classes?
    There are two ribbons per stage and a total of 4 stages: Beginner, Intermediate, Advanced, and Stroke. Once students receive both of the ribbons in a level, they should move on to a class in the next stage to keep the learning process moving forward. They should stay in their current class until a spot can be found, but they will be primarily reviewing skills that they have already mastered.
  • Can I talk to my child's teacher?
    Unfortunately, there is no time between classes to talk to the instructors. If you have a question for your instructor, you can write them a note and they will have a response for you the following week.
  • Can I request a specific teacher?
    Of course! You can request a specific teacher, but we can’t guarantee that their schedule will not change. If you can’t find a spot with a teacher that has made a special connection with your swimmer, the front office can help you find someone with a style similar toyour preferred teacher.
  • Do you have a swim team?
    While we do not have a swim team, we do offer hour long Pre-Comp classes that focus on endurance as well as technique. To enter this program, students must achieve a Stroke 1 ribbon.
  • When does the billing go thru?
    Charges for tuition are always posted on the first of the month. These charges will be prorated to take into consideration any cancellations you have submitted or closures that we have posted.
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